Terms and Conditions
These Terms and Conditions describe the rules that apply when you use One Tap’s online casino and sportsbook services while accessing the site from Canada. They set out our relationship with you as a user, the responsibilities we expect from account holders, and the basic operational rules that govern play, promotions, deposits and withdrawals. By using our services you agree to comply with these terms and any specific rules posted for particular games or promotions.
Account responsibilities
You are responsible for keeping your account information accurate and up to date. Protect your username and password and do not share access with others. If you suspect unauthorised access to your account, notify our support team immediately. We may require identity verification for security or regulatory reasons - until verification is complete, some account functions, including withdrawals, may be restricted. We reserve the right to suspend or close accounts that breach these terms, are used for fraud, or otherwise threaten platform integrity.
Eligibility requirements
Access to our services is available only to people who meet the legal requirements to gamble in their jurisdiction. If you are not of legal age where you live or your local laws prohibit participation, do not open an account or attempt to use the platform. Service availability may vary by province and region in Canada and may be restricted in some locations. We may refuse or limit access where required by applicable law.
Acceptable platform use
Use the platform for lawful, personal play only. Prohibited behaviour includes, but is not limited to, using automated tools or bots, collusion, money laundering, chargeback abuse, or attempts to manipulate game outcomes. Harassment of staff or other users, posting abusive content, or attempting to gain unauthorised technical access are not allowed. Breaches may result in account suspension, forfeiture of funds, and reporting to appropriate authorities.
General bonus and promotion rules
Promotions, welcome offers and bonuses are subject to specific terms that will be provided with each offer. Typical restrictions may include wagering requirements, contribution weightings by game type, maximum bet limits while a bonus is active, and excluded games. Offers may be regionally limited and may change without prior notice. We will investigate suspected bonus abuse and may void bonuses or close accounts where abuse is found.
Deposits and withdrawals
Available payment methods, minimums, maximums and any fees are shown in the cashier and may vary by region. Deposits are generally credited immediately but may be subject to provider processing times. Withdrawals are subject to identity checks and other verification steps; we may request documents to satisfy these checks. We aim to process valid withdrawal requests promptly, but timing depends on the chosen payment method and third-party providers. We may apply limits to withdrawals and reserves the right to withhold funds where required to comply with these terms.
Dispute resolution
If you have a dispute, contact our support team with relevant details and evidence. We will investigate and respond within a reasonable timeframe. If you are not satisfied with the outcome, you may seek independent advice or remedies available under applicable law. We will act in good faith when handling disputes and aim to resolve issues fairly and transparently.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Updated terms will be posted on the site and will take effect as stated on the site. Continued use of our services after changes are posted constitutes acceptance of the revised terms. We encourage you to check this page regularly to stay informed of any changes.