Responsible Gambling Policy

At One Tap we take responsible gambling seriously. We want play to be safe, controlled and enjoyable. This page explains the principles we follow and the practical tools and steps you can use to manage your account, limit your activity and get help if gambling stops being fun.

Player protection principles

We focus on clear, practical protections that help you stay within your limits. That means encouraging sensible play, providing straightforward controls where possible and supporting customers who ask for help. We respect your right to pause or close an account and will work with you to make those options available.

Activity-control tools

We support a range of activity controls designed to give you more control over how you play. These usually include the ability to set deposit limits, loss limits, session time limits and short-term account breaks. If you need changes to your settings, contact our team and we will guide you through the available options.

Deposit limits

Deposit limits let you set a daily, weekly or monthly cap on money added to your account. These limits are intended to help you stick to a budget and avoid spending more than intended. You can request changes through your account settings or by contacting support.

Loss limits

Loss limits restrict the total amount you can lose over a given period. They are a useful complement to deposit limits if you want to control net losses rather than deposits alone. Ask support if you want to put or adjust a loss limit on your account.

Time limits and session reminders

Session reminders and time limits help you manage how long you play. You can set session lengths or enable pop-up reminders that notify you when it’s time to stop. Regularly scheduled breaks are a simple way to keep play balanced with other activities.

Self-exclusion and account breaks

If you need a longer break, self-exclusion allows you to block access to your account for a defined period or indefinitely. To start a self-exclusion or to request an account closure, contact [email protected] and our team will explain the options and next steps.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing money to play, playing longer than intended, hiding activity from friends or family, or neglecting work and personal responsibilities. Noticing these signs early makes it easier to take effective steps.

Tips for maintaining control

Set a clear budget before you play and stick to it, use deposit and time limits, avoid gambling when tired or under the influence, take regular breaks and keep gambling a form of entertainment rather than a way to make money. Talk to someone you trust if you feel your play is changing.

Professional help and support

If you need professional assistance, consider contacting your provincial problem gambling services, a local health professional or a community support service. Local services can provide counselling, financial advice and structured treatment programs. If you need help setting account controls or want to discuss self-exclusion, contact [email protected] and we will assist you promptly and respectfully.