Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Whether you need help with deposits, withdrawals, verification or site access, we’ll guide you through the steps and respond promptly. Contact us for quick answers on payment methods, account status or to report a technical problem - practical, direct support is available via email and phone during the hours listed below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for account-related issues, verification and technical concerns) |
| General enquiries | [email protected] (billing, feedback and general questions) |
| Affiliate enquiries | [email protected] (partner sign-up and tracking) |
| Phone | +1 647 382 9147 (available during working hours) |
| Working hours | Mon-Fri, 09:00-22:00 ET; Sat-Sun, 10:00-18:00 ET |
Email Support
Email is the preferred way to reach us for detailed requests, account-related issues, or matters that require explanations or documents. Please include a clear subject line, your account username, and up-to-date contact details so we can respond quickly. Attaching relevant files or screenshots helps speed resolution. Missing information may delay our reply, so be as specific as possible.
Send us a message
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day; however, account checks, document verification or payment investigations can take longer depending on complexity and required third-party checks. If your issue needs extra time we will keep you informed with regular updates until it is resolved.
Feedback
We welcome your feedback, suggestions, and ideas to improve our site for Canadian players. Please share anything from feature requests to usability tips, or ideas for promotions and payments. Every message is reviewed carefully by our team and used to refine features, promotions, and the overall user experience. Your input helps shape updates and makes the site better for everyone.